Frequently Asked Questions
Everything you need to know about our authentic French skincare collections and services.
Are your products sourced directly from France?
Yes, all our products are 100% authentic and sourced directly from licensed French pharmacies and manufacturers to ensure you receive the genuine formulations found in Paris.
What is the typical shipping time for international orders?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, with delivery times ranging from 3-7 business days for express shipping and 10-15 business days for standard international shipping.
What is your return policy for skincare products?
Due to the nature of beauty and personal care items, we can only accept returns on unopened and sealed products within 30 days of purchase to maintain hygiene and safety standards.
How can I check the expiration date of my products?
Most French pharmacy brands use the Period After Opening (PAO) symbol—an open jar icon with a number followed by 'M' (e.g., 12M). This indicates the product is best used within 12 months after opening.
Do you offer consultations for specific skin concerns?
While we are an e-commerce retailer, our product descriptions include detailed ingredient lists and usage guides. For specific medical conditions, we always recommend consulting with a dermatologist.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.